Question 1

What is Kotak 811?

Accepted Answer

A zero balance digital savings account by Kotak Mahindra Bank. Opens fully online with Aadhaar and PAN. No minimum balance, no annual charges.

Question 2

How to open Kotak 811?

Accepted Answer

Download Kotak 811 app, enter mobile/email/PIN code, verify Aadhaar via OTP, complete Video KYC. Takes 10-15 minutes.

Question 3

Is minimum balance required?

Accepted Answer

No. Zero balance account — you can keep Rs. 0 without penalty.

Question 4

What is limited KYC vs full KYC?

Accepted Answer

Limited KYC: max Rs. 1 lakh balance, Rs. 2 lakh annual credits, valid 12 months. Full KYC (Video KYC): no limits, lifetime validity.

Question 5

How to complete Video KYC?

Accepted Answer

Open app, tap Complete KYC, keep PAN card and pen ready, do video call with bank executive. Available 8 AM-11 PM, all 7 days.

Question 6

What if I don't complete full KYC?

Accepted Answer

Account restricted after 180 days, closed after 12 months. Complete Video KYC immediately after opening.

Question 7

Can existing Kotak customers open 811?

Accepted Answer

No. Only for new customers. Existing savings, current, or loan holders cannot open 811.

Question 8

Is 811 available for NRIs?

Accepted Answer

No. Indian residents only. NRIs should use Kotak NRE/NRO accounts.

Question 9

What are the charges?

Accepted Answer

Account: Free. Virtual debit card: Free. Physical card: Rs. 399/year. NEFT/RTGS/IMPS: Free online.

Question 10

What is the interest rate?

Accepted Answer

2.50% p.a. on savings. ActivMoney auto-sweep FD earns up to 5.50% p.a.

Question 11

Can I get a physical debit card?

Accepted Answer

Yes. VISA Classic: Rs. 399/year. 811 Super gets free Platinum card with Rs. 1 lakh/day ATM limit.

Question 12

What are UPI and transaction limits?

Accepted Answer

UPI: Rs. 1 lakh/day, 10 transactions. ATM: Rs. 25,000/day (Zero Balance). NEFT: Rs. 10 lakh/day.

Zero Balance Account (Kotak 811) FAQ — Common Questions Answered