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6 Steps — Complete Guide

Zero Balance Account (Kotak 811) Guide

Open a zero balance savings account with Kotak

Kotak Mahindra Bank

1
Step 1 of 6

Start Account Opening

Step 1: Start Account Opening

Enter:

  • Mobile Number
  • Email ID
  • Current Address PIN Code

Click Open Account

You will receive an OTP on your email


#Handle PIN Code Error

If you get an error, your PIN code may not be serviceable

💡In that case, try using another address - own or family member's

Enter the Email OTP

Click Next


#PAN & Aadhaar Verification

Enter:

  • PAN Card Number
  • Aadhaar Number

Accept Terms & Conditions

Click Proceed to Verify

You will receive an OTP on the mobile number linked with Aadhaar

Enter the OTP

Click Next

Allow Location Access when asked

2
Step 2 of 6

Personal Details

Step 2: Personal Details

Your Aadhaar details will be shown automatically

👉 Check them once


Enter Father's Name

💡Must match your PAN card

Select:

  • Occupation
  • Monthly Income
  • Source of Income
  • Marital Status

#Mother's Maiden Name

Enter Mother's Maiden Name

💡This means your mother's full name before marriage

Used as a security question

💡Helpful if you forget User ID or password

Re-enter the Mother's Maiden Name for confirmation


Click Next to continue

3
Step 3 of 6

Address & Nominee Details

Step 3: Address & Nominee Details

Your Communication Address (from Aadhaar) will be shown

If it's correct, select Same as Communication Address

If different, enter the address manually

Click Proceed


#Nominee Details

Enter Nominee Name

💡Any family member who will receive the amount if something happens to you

Select Relationship


Enter:

  • Date of Birth
  • Email ID
  • Mobile Number
  • Nominee Address

Select Same as Permanent Address if applicable

Otherwise, enter it manually


Accept Terms & Conditions

Click Proceed to continue

4
Step 4 of 6

Choose Plan, Deposit & Set MPIN

Step 4: Choose Plan, Deposit & Set MPIN

#Choose Your Account Plan

Select the plan based on your needs


#Deposit Amount

Add money using any payment mode

💡UPI / Net Banking / Card

#Set MPIN

Create your MPIN

💡This PIN is required every time you log in

Re-enter the MPIN to confirm


#Insurance Cover (Optional)

You will see an insurance protection option

Click Enroll Now if you want the cover

💡charges apply

Click Continue Without Protection if you don't want it

5
Step 5 of 6

Complete Full KYC (Video KYC)

Step 5: Complete Full KYC (Video KYC)

Your account is created, but full KYC is required

Click Complete KYC


#Select Start Video KYC

💡You can also book an appointment to do it later

#If the page doesn't load:

Try:

  • Wait for a few minutes, or
  • Check WhatsApp for the Video KYC link

#Start Video KYC

Click Go to Video KYC

Select your Communication Address

Click Proceed

Read and accept Terms & Conditions

Click Agree & Proceed


#Upload Required Items

Upload Photo of your physical PAN card

Upload your Selfie

Upload your Signature

💡Sign on blank paper and upload

If you see an upgrade popup:

Click Continue with your current plan

Allow Location Access

6
Step 6 of 6

Video Call & Account Activation

Step 6: Video Call & Account Activation

#Video Call with Bank Officer

You will be connected to a bank representative

Answer all questions yourself

💡No one else should be present during the call

You may be asked to:

  • Show your physical PAN card
  • Do your signature on blank paper
  • *(Signature should match PAN card)*

#After KYC Completion

Within 1 month, you will receive:

  • Debit Card
  • Passbook
  • Other account-related documents

#Download & Login

Download the official Kotak Mahindra Bank app

Login using your registered mobile number

Use the MPIN you created


✅ Zero Balance Account opening process is now fully complete

✓

Done! Form Complete 🎉

Follow all the steps above and your form will be successfully submitted.

Apply Now